Charles Thomas now leads the Knight Foundation’s work in Charlotte, but he has been involved in creating a better Charlotte for quite a while. He has seen what it is like to try to work with little to no resources and what it is like when there are resources available. Further, he has been able to look at change from many different levels. He is very forthright about the personal growth he has experienced along the way. In the end, he has accumulated a great amount of wisdom about how we can intervene to create better places and what makes these interventions effective.